Frequently Asked Questions
How Wicksly works and answers to common questions.
How does a Wicksly membership work?
Subscribe to Wicksly, and we send you a luxury candle every month!
Will I incur any hidden fees?
Nope! You’ll enjoy a luxury candle for just $20 per month, although taxes may apply in select states.
How much does shipping cost?
Nothing! Shipping costs are included with your monthly membership.
When can I expect my first shipment?
We pour and ship our candles within the first week of each month. Our official cut-off for orders is 25th of each month. That is, if you ordered on the 24th of January, your first candle ships in February. If you ordered on the 4th of February your first candle ships in March. We will always do our best to include late-orders in our monthly shipments.
How do you pick the scent for each month?
Each scent is suited to the month in which we send the candle to you. Think clean fresh scents in spring, breezy garden scents in the summer, spicy autumnal scents in the fall and warmth and cosiness in the winter.
When will I be billed for the monthly recurring membership?
You will be billed for your first box immediately when you subscribe with Wicksly. After your first month, you will be billed around the 25th of each month going forward, and our boxes will ship around the 10th of the month.
What is your cancellation policy?
You can cancel your subscription at any time.
What are your candles made of?
Wicksly exclusively uses soy wax, which is non-toxic, 100% natural, and made in the USA! It is a renewable resource, and supports the American farm industry. Soy wax retains its strong scent and burns up to 3 times as long as paraffin candles. All of our candles have been tested to ensure the highest quality product possible.
Wicksly offers a subscription to ease the feeling that you can't indulge in the good candle whenever you want. Wicksly candles are scented to coexist with you for the month.
Wicksly candles arrive every month. Our subscriptions come in one, three, six and twelve month pre-paid plans. Our subscriptions can be set to auto-renew at the end of each term or not.